Returns & Exchanges
We strive for excellence in your professional journey; however, if you are not satisfied with your purchase, physical products may be returned within 14 days of receipt, provided they are unopened and in original packaging. Please note that digital courses and clinical training sessions are non-refundable once accessed or attended.
Initiate Your Request
Contact our support team via email with your order number and reason for return to receive a Return Authorization Number.
Prepare Your Package
Securely pack the unused items in their original aesthetic packaging, ensuring all protective seals remain intact to qualify for a refund.
Ship to Academy
Send your package to our distribution center using a tracked shipping method; please note that return shipping costs are the responsibility of the practitioner.
Quality Inspection & Refund
Once our clinical team verifies the condition of the returned goods, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing